Points have an expiration date of 18 months.

Your points balance can be found inside your Happy Rewards account.

Members must be logged in to their customer account in order for points to be accumulated. If you are not logged in and miss the opportunity to earn points, please contact marketing.csc@cricks.com.au and we can manually allocate your points to your account.

All Happy Rewards enquiries should be directed to marketing.csc@cricks.com.au

No, Happy Rewards accounts are linked to one individual account and points cannot be shared or transferred. However if you have multiple cars within one family that you have purchased through or are servicing at Cricks, you can have all vehicles as part of one Happy Rewards account.

In-store purchases take a little longer to process into your account, please give us 48 hours for the points to appear. If you're concerned your points haven't been added please contact us at marketing.csc@cricks.com.au

Please contact us at marketing.csc@cricks.com.au to be unenrolled.

Points can be redeemed on new or used car purchases, service bookings, accessories or trade-in sales. You can also use the points at our local business partners. 

Points can only be earned on purchases for goods and services made at the Cricks Sugar Road, Wises Road, Noosa and Nambour dealerships. If you choose to redeem points for rewards to be provided by Cricks dealership, rewards will only be available at the Cricks Sugar Road, Wises Road, Noosa and Nambour dealerships. The Cricks Volkswagen dealership is not a participant in Happy Rewards and transactions at that dealership are not Eligible Transactions and will not earn Points. Rewards will not be available for goods or services at the Cricks Volkswagen dealership.

Within your Happy Rewards account there is the option to redeem points on either Service, Accessories, Car Purchase or Restaurant Voucher. Choose where you would like to spend your points and a voucher will be emailed to you that can be presented to your salesperson. If you choose the Restaurant or Australia Zoo Voucher, please allow 48 hours for this to be emailed to you.

When redeemed for rewards at a participating Cricks dealership, Happy Rewards Points are worth 1:1. 100 Happy Rewards Points would be worth $100 in rewards. If You choose to redeem Your Points for a reward provided by one of Our restaurant or business partners, Your Points are worth 50% of their number, so 100 Happy Rewards Points may be redeemed for a $50 voucher reward.

The maximum number of Points that can be redeemed for a reward involving a service of a vehicle are 250, equating to $250. The minimum spend required on aftermarket accessories before Happy Rewards Points can be redeemed for a reward to be applied towards those aftermarket accessories can used is $1,200. Points cannot be used for a reward applied towards Mitsubishi Capped Price Servicing.

Points cannot be backdated and are effective only from program launch date of 29th August 2023.